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Bell expands customer support in Australia, China
Bell expands customer support in Australia, China
© C.Cosmao

| Staff writer

Bell expands customer support in Australia, China

Bell Helicopter has announced new additions to its global customer service network. The announcements were made at the recent HAI Heli-Expo show in Louisville, Kentucky.

The company’s newest authorised customer service facility (CSF) is Eagle Copters Australasia Pty Ltd., which has been appointed as a Bell Helicopter Authorized CSF in Eastern Australia. Eagle Copters is a long-time Bell aircraft solutions provider and Bell Authorized CSF in Canada and Chile. Eagle Copters Australia is a joint-venture between Canada’s Eagle Copters Ltd. and locally-based Aero Assist. It operates from a new facility in Coffs Harbour.

Heliwork Services Ltd, located in the United Kingdom, has added Bell 429 aircraft maintenance capability to their Bell Helicopter Authorized CSF. Heliwork Services was founded in the 1970s as Heliwork Services and later became part of the Aeromaritime Group. In 2008 it became a part of Inaer Group and in October of 2013 was acquired by their Managing Director and a small team of Private Investors.

Bell Helicopter also announced several key initiatives to strengthen the aftermarket support for its growing customer base in China. There are currently two CSF’s in the region: Shanghai KingWing General Aviation Company located in Shanghai and Chongqing General Aviation Company in Chongqing.

With nearly 100 commercial aircraft in the installed fleet in China, and more than 100 letters of intent for the Bell 505 Jet Ranger X throughout Asia Pacific, the company is currently looking to enhance customer support and services. Chris Jaran, Bell Helicopter’s managing director of China, says the company is currently evaluating three additional CSFs located throughout China.”

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