As part of the ongoing digital shift in the aviation industry, Airbus has targeted the distribution of technical data manuals to customers – with the objective to take this process “all-digital” by early 2017, eliminating the need for the CDs and DVDs that are sent out today. 

"Online delivery is the fastest way to ensure important technical data is made available to customers to support their efficient maintenance and flight safety operations,” explained Mark Crompton, who is managing the project for Airbus.

Last year, the company delivered more than 250,000 CDs to customers. Seeing a significant opportunity for making this process more efficient and environmentally friendly, as well as to provide better customer support, the company has been working on digitalising technical data distribution. 

In June of this year, Airbus launched an online acknowledgement service that is compliant with legal requirements and safe data distribution practices. This allows operators to download all technical data from the AirbusWorld portal without a CD or DVD back-up. 

Crompton expects customers will download approximately 50 terabytes of data in 2016 – roughly equivalent to 4,000 high-definition movies. 

Additionally, in response to feedback, Airbus has reinforced its content delivery network to meet customer requirements. Launched in 2014, the content delivery network now comprises some 60,000 integrated servers that work together for providing online technical data services to customers. 

Crompton says that digitalising technical data distribution is expected to generate significant cost savings for Airbus that can be used for further enhancements across the company’s digital infrastructure.